In February 2024, the FCA sent a survey to over 1000 regulated wholesale financial services firms asking about recorded incidents of non-financial misconduct over the past 3 years. In October 2024 they published a summary of their findings.
Whilst these findings don’t directly relate to payment and e-money firms, they provide good insight into how the FCA expect Directors and individuals within firms to act and manage their people, and AFEP members are encouraged to understand the findings and implement continual improvements via their People/HR/Leadership and Executive teams.
You can access the AFEP summary via the membership portal.