Given the considerable amount of work that firms are undertaking to implement their Consumer Duty Plans, AFEP will be running a 1 day Consumer Duty Conference which will count as 6 hours of CPD.

This will take place on 1st February 2023 on the top floor of the Gherkin in Central London.  It will be a whole day event, starting at 10am and then finishing with drinks at 4/4.30pm.

We will cover each of the FCA outcomes in detail via presentations from experts and roundtable discussions to help members meet their regulatory objectives and over the coming weeks I’ll be giving more details of the individual sessions.

We’ll also be hearing from consumer experts within the FS industry and behavioural scientists to get a perspective on how consumers think and understand information.  We’ll also do a deep dive into MI that can be used to demonstrate how you are working to meet the regulation, as well as getting practical Legal information on how T&Cs and website wording can be adapted.

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