Following the Consumer Duty Conference we had a request for a deeper dive into Customer Communication and how firms can ensure clarity and consistency to deliver good customer outcomes.
Anyone who is involved in general or specific communication with customers will find this useful so please feel free to forward this to anyone in your firm, particularly:
Shapes First and Reynolds Busby Lee will talk to AFEP member about practical steps they can take for ensuring clear communication for customers. They will focus on how firms can understanding their target audience and how to ensure and measure the suitability of your communications, how to check if you’re getting it right and next steps firms should be taking to make sure they’re ready for 31st July.
